Privacy Policy

Data controller

The data controller is Croce del Sud S.r.l., registered office at Via Montenero 1, 47814 Bellaria-Igea Marina (RN), Italy, VAT no. 00368110409.

For any question about this notice you can write to us or call us:
+39 0541 344282
info@crocedelsudhotel.com
Lungomare C. Colombo 10, 47814 Bellaria-Igea Marina (RN)

What data we collect

We only collect the data we need in order to answer enquiries and welcome guests to the hotel:

• contact and booking details: first name, surname, telephone, email address, dates of the stay, number and age of the guests, special requests;
• data required by law at check-in: personal details and identity document data of every guest;
• administrative and accounting data needed to issue receipts and invoices;
• technical browsing data recorded by the server (IP address, date and time of the visit, page requested), used only for the security and operation of the website.

We do not collect special categories of data, such as health data, unless you tell us yourself for the needs of your stay, for example a food intolerance.

Why we process your data

• to answer requests for information and quotes and to manage the booking and the stay: performance of the contract and of pre-contractual measures (Art. 6.1.b GDPR);
• to comply with legal obligations, including reporting guest data to the public security authorities, the tourist tax and tax obligations (Art. 6.1.c GDPR);
• for the security of the website and the prevention of abuse, on the basis of our legitimate interest (Art. 6.1.f GDPR);
• to send you information about our offers, only if you have given your consent, which you can withdraw at any time (Art. 6.1.a GDPR).

Without the minimum data indicated we cannot answer the request or confirm the booking.

How long we keep the data

We keep the data of enquiries not followed by a stay for twelve months, accounting and tax documents for ten years as required by law, and guest data for the period set by public security rules. Data processed with your consent stays in our records until you withdraw it.

Who we share the data with

The data is processed by authorised and instructed hotel staff. It may be shared with the suppliers who work on our behalf — website hosting service, hotel management software, accountancy firm — appointed as data processors under Article 28 of the GDPR, and with the authorities in the cases provided for by law. Your data is never disclosed publicly or sold to third parties.

Where the data is kept

The data is kept on servers located in the European Union. If in future a supplier were to process it outside the Union, we would only allow this with the safeguards provided for by Articles 44 and following of the GDPR.

Your rights

At any time you can ask us for access to your data, its correction or erasure, the restriction of processing and data portability; you can also object to processing based on legitimate interest. Where processing is based on consent, you can withdraw it whenever you wish, without affecting the validity of what was done before.

You also have the right to lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Rome, www.garanteprivacy.it) if you believe that the processing of your data breaches the rules.

To exercise these rights write to us or call the contacts shown above: we reply within one month of the request. To verify your identity we may ask you for some further information.

Cookies

The website only uses technical cookies. All the details are in the Cookie Policy.

Updates to this notice

This notice may be updated: the version published on this page is always the one in force and shows the date of the last change at the top.